Anyone who receives digital mail from us can also make payments online with Sentoo. It’s easy and safe. In our email, you will find a payment link to transfer your premium to us via Sentoo. After clicking, the Sentoo bank selection page will open. From there, you can select your bank and be forwarded to your bank’s online banking environment and prompted to log in. After you log in, the details of your payment are shown, and you can check the amount and the beneficiary before approving the payment. No registration or download is necessary to use Sentoo.

Sentoo payments are done using the mobile banking app or the online banking environment of your own bank. However, all payment details, such as receiver, amount, and description, are pre-filled automatically, and you instantly know if your Sentoo payment succeeded. This also means that you will receive your order confirmation within minutes.

This means that your bank is not yet offering Sentoo as a service. Please contact your own bank for more information.

Sentoo does not charge any costs to customers. However, online banking fees may apply depending on your bank.

For questions about a specific Sentoo payment, you can start by contacting CG United. If a CG United employee cannot answer the question you can contact Sentoo directly through the support page. It is useful to have the Sentoo transaction number of the payment from your account statement at hand.

You cannot reverse a Sentoo payment, because you agreed to the transaction within your online banking environment. The amount is immediately debited from your bank account to CG United, just like with a PIN payment in the store. If you wish to cancel the purchase, you must contact CG United for the payment.

Contact CG United to check whether we have received a double payment and request for them to refund the overpaid amount. If CG United has not received the amount, contact your bank. Your bank can help you further and find the status of the payment. It is best to have the Sentoo transaction number of the payment from your account statement at hand provided by your bank.

Contact Sentoo via the support page. Sentoo can help and find out the status of the payment. It is useful to have the Sentoo transaction number of the payment from your account statement at hand, if this is provided by your bank.

Please contact CG United. You can also contact Sentoo directly through the support page.

Sentoo is based on internet- and mobile banking of your own bank. Online payment with Sentoo is safe. The transaction takes place in two steps:

1. Identification and authentication of the user within online banking. This is done through multi-factor authentication provided by the bank, with either a fingerprint, facial recognition, token, or e-pass.
2. Authorization. The user grants permission for the transaction using the bank’s multi-factor authentication such as fingerprint, facial recognition, token, or E-pass.

Sentoo takes the security of your personal information as our highest priority. Therefore, Sentoo saves as little data information as possible and we do not receive personal payment information from customers.